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How to buy vouchers to spend when you need to.
How to buy vouchers to spend when you need to.
 
Ways to pay

With Deceased Online you can pay to view records in two ways: Pay-per-view and Subscriptions.

Pay-per-view

With pay-per-view you pay only for the items you want to see.

To use pay-per-view you purchase vouchers online using your credit or debit card. As soon as the voucher values are added to your account, you will be sent an email receipt and notification that you have 6 months in which to use the vouchers before they expire.

Each time you wish to view an item you will be told the cost to view it. As you view the item your account balance will be reduced accordingly. If you have already viewed an item, then you may re-view it without further charge for 6 months after initial viewing. We recommend that you download and save any images you might wish to revisit after this time.

When your vouchers reach their expiry date then any unspent balances from those vouchers will be cleared from your account. However, by purchasing further vouchers before the original ones expire, you can extend the expiry date of the original vouchers to be the same as that of the new credits. Also, if you purchase more vouchers within 6 months of any unused voucher amount expiring, the unused amount will be reinstated to your account.

For information on how much it costs to view records, images and maps with Pay-Per-View, please see our Pricing Schedule

Subscription Vouchers

With subscription vouchers you can enjoy access to all our pay per view content, except maps and whole cemetery headstone collections. For these you will need to purchase pay-per-view vouchers.

Subscription vouchers are available for varying periods. With subscription vouchers you are not purchasing a subscription at the point you pay, but purchasing a face value voucher that is held un-spent until the end of the subscription period, when the VAT will be calculated according to what you have viewed, and an itemised VAT invoice made available. The voucher will then be used to pay the invoice in full.

A choice of subscription vouchers is available, as shown in the current Pricing Schedule . Each subscription voucher has a period of validity and a maximum number of views permitted during the period. A subscription voucher expires at the end of the period or when the views maximum has been reached, whichever comes first. You will be notified by email and on the login screen when you are approaching the views limit for your subscription.

If you have purchased a further subscription voucher to start when an existing subscription voucher expires, but the existing subscription voucher is terminated early due to the viewing limit being reached, then the further subscription voucher will be brought forward automatically to start on the expiry of the original subscription voucher.

Once you have purchased a subscription voucher, if you have unused pay-per-view vouchers in your account these vouchers can only be used to view information excluded from subscriptions such as maps and whole-cemetery headstone collections. If you are not expecting to view such information then you may wish to consider using up your pay-per-view vouchers before purchasing a subscription voucher.

Alternatively you can cash-in your pay-per-view vouchers and put their value (excluding any bonuses) towards your subscription, up to a maximum of approximately 25% of the subscription value (depending on the value(s) of your vouchers). Any bonus balance associated with your cashed-in vouchers will be cleared. Should your pay-per-view vouchers exceed the maximum cash-in amount then the difference will remain in your account.

When you purchase a subscription voucher, any pay-per-view vouchers left in your account that were due to expire before the subscription voucher will have their expiry date changed to that of the subscription voucher expiry. If a subscription terminates early because its viewing limit is reached, and this is before the original expiry date of the pay-per-view vouchers, the original expiry date will be reinstated.

When you view records with a subscription voucher, you may view that item again as many times as you wish, for no additional charge, for a period of 6 months after the subscription expiry.

You can view the invoice for your subscription voucher from the Voucher Details link on the left-hand-side of the home page, at the end of the subscription period.

For information on the cost of Subscription Vouchers, please see our Pricing Schedule

Access to Advanced Searching

Simple searching is FREE, and free Advanced Searching is available to registered users who have purchased pay-per-view vouchers during the last six months or who have a subscription. Advanced searches can be refined as required to specify country, region, county, burial authority, cemetery or crematorium.

 
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